Grievance Redressal Process

At Value Maker Research, We provide you with easy access to information, services, as well as that means to redress your grievances. Our endeavour is to provide with first contact resolution to your satisfaction. However in case you are not satisfied with our response, please follow the steps given below.

Step:1 – All the clients having complaint regarding any service or otherwise shall inform compliance department in writing. To mentioned mail at [email protected] or contact us +91 88150-38068. To ensure timely recording and recognition of the grievance, the respective executive shall revert within 5 working days w.r.t redressed of such complaint.

Step:2 – If the client still wants to escalate the complaint, he/she can approach at [email protected] He being the highest authority at M/s Value Maker Research can redress the complaint in the best possible manner. He shall reply the client within 15 working days.

Step:3 – In case the client is still not satisfied he/she can escalate the matter with the regulators at  www.sebi.gov.in Please note that in case client marks a copy of mail to all the levels, it will not be considered as escalated matter, it shall in any case start from level 1 and only in case of a separate mail after expiration or reply from the previous level shall the complaint be considered at next level.

•  In case you are not satisfied with our response you can lodge your grievance with SEBI at https://scores.sebi.gov.in/scores-home or you may also write to any of the offices of SEBI. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link: https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330

• ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link – https://smartodr.in/